By using our service, you agree to these Terms and Conditions of Use and E-Commerce Terms of Service (Terms of Use), which govern your use of this service. You also agree to our Privacy Policy, located here http://www.royalbookapp.com/privacy-policy, and incorporated in these Terms of Use by reference. If you do not agree to these Terms of Use, do not use this website.
Personally identifiable information is subject to our Privacy Statement, the terms of which are incorporated herein. As used in these Terms of Use, “RoyalBook service”, or “the service” means the personalized service provided by RoyalBook, and “website” refers to https://www.royalbookapp.com and associated internal links.
YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 5 TO RESOLVE ANY DISPUTES WITH ROYALBOOK.
1.1 Subscription.
Subscription fees are based on your use. Your RoyalBook subscription will continue and automatically renew until terminated. To use the service, you must have Internet access and provide us with a Payment Method. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time. You must cancel your subscription 1 calendar day before it renews in order to avoid billing of the subscription fees for the next billing cycle to your Payment Method (see “Cancellation” below). You hereby authorize RoyalBook to charge your credit card, debit card or bank account in connection with the ongoing cost of applicable subscriptions or fees for the service.
1.2 Payment Processing.
We will charge the subscription fee for each billing cycle to your Payment Method and your subscription will automatically renew unless you cancel your subscription in accordance with these Terms of Use. Payments are processed through Stripe, Inc. (Stripe) for payment processing services. By using the Stripe payment processing services you agree to Stripe's Terms of Service available at https://stripe.com/legal/ssa.
1.3 Transfer and Use.
You may not assign or transfer your subscription to a service to any other person or entity without RoyalBook’s consent. You are responsible for providing all mobile and or other computer hardware and software or other equipment necessary to gain access to the service.
2.1 Billing Cycle.
Subscription fees are based on your use. Your RoyalBook subscription will continue and automatically renew until terminated. To use the service, you must have Internet access and provide us with a Payment Method. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time. You must cancel your subscription 1 calendar day before it renews in order to avoid billing of the subscription fees for the next billing cycle to your Payment Method (see “Cancellation” below). You hereby authorize RoyalBook to charge your credit card, debit card or bank account in connection with the ongoing cost of applicable subscriptions or fees for the service.
2.2 Payment Methods.
To use RoyalBook service, you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated with your account in case your primary Payment Method is declined or no longer available for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details. Please keep your Payment Methods up-to-date.
2.3 Cancellation.
You can cancel your RoyalBook subscription at any time, and you will continue to have access to the service through the end of your current billing period. To cancel, send a request to support@royalbookapp.com.
2.4 Payments Nonrefundable.
Payments are nonrefundable and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period.
2.5 Third Party Payment Service Provider.
Users will be required to provide their credit card or bank account details to the Company and the PSP. As a condition of RoyalBook enabling payment processing services through the PSP, you agree to provide RoyalBook accurate and complete information about you and/or your business, and you authorize RoyalBook to share it and transaction information related to your use of the PSP services.
RoyalBook uses Stripe, Inc. (Stripe) for payment processing services. By using the Stripe payment processing services you agree to Stripe's Terms of Service available at https://stripe.com/legal/ssa.
Company reserves the right, in its sole discretion (but not the obligation), to (i) place on hold any payment and out of pocket expenses, or (ii) refund, provide credits or arrange for the PSP to do so.
3.1 Platform.
RoyalBook is a platform that connects the professionals (collectively or individually, "Professionals") providing services ("Services") with clients seeking such services ("Clients" or "you"). The Professionals and Clients are both users of the Services provided by RoyalBook and are hereinafter referred to collectively as "Users."
RoyalBook solely provides a platform for Professionals and Clients to connect and serves only as a medium to facilitate the provision of Services. RoyalBook does not provide or contract for Services, and Professionals and Clients contract independently for the provision of Services. Each Client is solely responsible for selecting the Professional, the Services to be provided and the location at which Services will be performed, whether on the premises of a Professional or at a site designated by the Client. Any decision by a Client to receive Services or a Professional to provide Services is a decision made in such person's sole discretion and at their own risk. All Users understand and acknowledge that (i) the Company does not conduct background checks on Clients and (ii) any provision of Services in a private location inherently increases the risks involved for both Clients and Professionals.
RoyalBook does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. RoyalBook makes no representations or warranties whatsoever with respect to Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions, or about the accreditation, registration or licensing of any Professional. You understand that RoyalBook does not routinely screen its Users, inquire into the background of its Users or attempt to verify information provided by any User. RoyalBook does not verify or confirm that any User is who they claim to be or is accurately representing themselves and does not verify or confirm any representations with respect to Services on the Services. RoyalBook does not assume any responsibility for the accuracy or reliability of this information or any information provided through the Services. Notwithstanding the foregoing, RoyalBook may, but is not obligated to, check the background and experience of Professionals via third-party background check services and first party interviews, including but not limited to a verification of identity and a comprehensive criminal background check, and may terminate a Professional based on any information discovered during such background checks and first party interviews. Whether or not RoyalBook conducts a background check or first party interview on a Professional, each Client must decide whether a Professional is suited to such Client's needs and should exercise caution and common sense to protect their personal safety and property, just as they would when interacting with anyone you don't know. NEITHER COMPANY NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICES AND YOU HEREBY RELEASE THE COMPANY AND ITS AFFILIATES OR LICENSORS FROM ANY LIABILITY RELATED THERETO. COMPANY AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICES.
If you cancel or don't show up for an appointment, your credit card may still be charged in accordance with the cancellation policy of the Professional posted on such Professional's RoyalBook page at the time of your booking, at the Professional's discretion. RoyalBook facilitates the payment transaction per these Terms between you and each Professional, but is not responsible for mediating any resulting disputes. RoyalBook has no obligation to provide refunds or credits, but may grant them in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by RoyalBook, in each case in RoyalBook's sole discretion.
Although the Services are intended to provide a Professional's availability in real-time, it is possible that a scheduling conflict may occur that requires the Professional to reschedule your reservation. Creation of a reservation using the Services is not a guarantee that the Professional will honor the reservation as scheduled.
RoyalBook cannot guarantee availability of the Services to any User.
RoyalBook does not independently confirm that Professionals are licensed to perform the Services offered by them on our website. However, when Professionals create accounts with RoyalBook, Professionals certify to RoyalBook that they are a licensed professional, or if the Professional is a barbershop, merchant or other business entity, all of such Professional's employees, independent contractors or agents who are providing Services each are a licensed professional, that they are legally able to provide the Services they offer to Clients on our website, and that their business information is correctly represented on RoyalBook. RoyalBook reserves the right to remove or hide any incorrect, out of date, or illegal information from profiles, as well as remove or hide the entire profile itself at any time.
3.2 Proprietary Information.
All content of our website and services is the copyrighted material of RoyalBook, or the appropriate contributor, as applicable, and is protected by United States and international copyright, trademark and other applicable laws. The website and service include content, appearances and design, as well as trademarks, product names, graphics, logos, slogans, colors and designs that are the property of RoyalBook, or other third parties, as applicable. Except as set forth in the relevant license agreements, nothing contained in our website or services grants any license or other right to any of RoyalBook’s intellectual property or any third party’s intellectual property. The appropriate party reserves complete title and interest to its intellectual property on or associated with the website and/or services. You may not copy, modify, distribute, alter, display, reproduce, transfer or republish any of the data of our website and/or services without obtaining the written permission of the website and/or services, as applicable.
3.3 Limited Grant.
RoyalBook’s service and any content viewed through the service are for your personal and non-commercial use only and may not be shared with other individuals. During your RoyalBook subscription, you are granted a limited, non-exclusive, non-transferable right to access the service and view RoyalBook content through the service for your own personal use. No right, title, or interest will be transferred to you. You agree not to use the service for personal gain.
3.4 Prohibited Uses.
You agree to use RoyalBook service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, download, reproduce, distribute, modify, display, copy, aggregate, publish, license, or offer for sale content and information contained on or obtained from or through RoyalBook service. You also agree not to circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in RoyalBook service; use any robot, spider, scraper or other automated means to access RoyalBook service; insert any code or product or manipulate the content of RoyalBook service in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with RoyalBook service, including any software viruses or any other computer code, files or programs. RoyalBook may terminate or restrict your use of the service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.
3.4 DMCA Notice.
If you are a holder (or agent thereof) of copyright or other proprietary rights and you believe that any services infringe upon such proprietary rights, you may submit a notice to RoyalBook pursuant to the Digital Millennium Copyright Act by submitting the following information in writing to our copyright agent: (1) The signature (physical or electronic) of the holder (or agent thereof) of a proprietary right that is allegedly infringed; (2) Identification of the work or multiple works alleged to have been infringed; (3) Identification of the material that allegedly infringes or is the subject of infringing activity that is requested to be removed or otherwise modified with information reasonably sufficient to permit RoyalBook to locate the material; (4) Contact information for RoyalBook to contact you, including an address, telephone number and/or e-mail address; (5) Your statement that you have a good faith belief that use of the material in question is not authorized by the holder of the proprietary rights, its agent or otherwise under law; and (6) Your statement that the information in the notice to RoyalBook is accurate and, under penalty of perjury, that you are authorized to act on behalf of the allegedly infringed work. You acknowledge that your failure to comply fully with these requirements may result in an invalid notice under the Digital Millennium Copyright Act.
3.6 Protecting Personal Information.
Never give out personal information or access to your documents on RoyalBook. Protecting your personal information and safeguarding RoyalBook links is your responsibility.
3.7 COVID-19 DISCLAIMER.
As a result of the COVID-19 pandemic, many states and local jurisdictions have issued stay-at-home orders and restrictive measures that may prevent individuals in those locations from using RoyalBook. It is your responsibility to adhere to the regulations put in place by your local government. Even in those locations where it is permissible to schedule appointments using RoyalBook, please understand there is still a substantial risk of becoming exposed to or infected by the COVID-19 virus.
By continuing to use RoyalBook to schedule appointments, you certify that you are familiar with the social-distancing orders and other measures implemented to halt the spread of COVID-19 in your jurisdiction and that scheduling appointments does not violate the orders and other safety measures that are in place either where you live or where the appointment will occur.
You further acknowledge that the risk of contracting the disease remains significant in every jurisdiction (regardless of whatever 'loosening' may have occurred in your jurisdiction) and that, by scheduling appointments, you understand and assume all risk should you become infected. You further agree to waive and hold harmless RoyalBook and each of its officers, directors, employees, or affiliates, for any and all claims, losses, demands, liabilities, costs and expenses (including reasonable attorney's fees and costs and expenses related thereto) that you might suffer as a result of becoming infected.
3.8 User Contributions.
The website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the website.
All User Contributions must comply with the Content Standards set out in these Terms of Use. Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on the website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose/according to your account settings.
You represent and warrant that:
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.
We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the website.
Monitoring and Enforcement; Termination
We have the right to:
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the website. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY/ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY/SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES
However, we do not undertake to review all material before it is posted on the website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
Content Standards
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:
Copyright Infringement
If you believe that any User Contributions violate your copyright, please send us a notice of copyright infringement. It is the policy of the Company to terminate the user accounts of repeat infringers.
Reliance on Information Posted.
The information presented on or through the website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the website, or by anyone who may be informed of any of its contents.
This website may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
4.1
ROYALBOOK SERVICE AND ALL CONTENT ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH ROYALBOOK SERVICE, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. ROYALBOOK DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
4.2
TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT WILL ROYALBOOK, ITS EMPLOYEES, OR ANY OF ITS AFFILIATES BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER.
4.3
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU
4.4
WE ARE NOT RESPONSIBLE FOR ANY INTERRUPTION OF SERVICE OR WEBSITE DOWNTIME.
4.5
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS ROYALBOOK AND THEIR RESPECTIVE AFFILIATES, LICENSORS AND CONTRACTORS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, ARISING FROM OR RELATED TO ANY BREACH BY YOU OF ANY OF THESE TERMS OF USE OR APPLICABLE LAW, INCLUDING THOSE REGARDING INTELLECTUAL PROPERTY.
4.5
NOTHING IN THESE TERMS OF USE WILL AFFECT ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU.
5.1 U.S. Dispute Resolution.
You and RoyalBook agree that any dispute, claim or controversy arising out of or relating in any way to RoyalBook service, these Terms of Use and this Arbitration Agreement, will be determined by binding arbitration in the United States. You agree that, by agreeing to these Terms of Use, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and RoyalBook are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision will survive termination of this Agreement and the termination of your RoyalBook subscription.
5.2 Procedure on Dispute.
If you elect to seek arbitration action, you must first send to RoyalBook, by certified mail, a written Notice of your claim (Notice). The Notice to RoyalBook must be addressed to: RoyalBook, 7712 Aurora Ave N Seattle WA 98103 (Notice Address). If RoyalBook initiates arbitration, it will send a written Notice to the email address used for your subscription account. A Notice, whether sent by you or by RoyalBook, must: (1) Describe the nature and basis of the claim or dispute; and (2) Set forth the specific relief sought (Demand). If RoyalBook and you do not reach an agreement to resolve the claim within 60 days after the Notice is received, you or RoyalBook may commence an arbitration proceeding.
5.3 Governing Rules.
The arbitration will be governed by the Commercial Arbitration Rules (AAA Rules) of the American Arbitration Association (AAA), as modified by this Agreement, and will be administered by the AAA. Unless RoyalBook and you agree otherwise, any arbitration hearings will take place in King county in Washington state, U.S.A. The arbitrator’s award will be final and binding on all parties, except: (1) For judicial review expressly permitted by law; or (2) If the arbitrator’s award includes an award of injunctive relief against a party, in which case that party will have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that will not be bound by the arbitrator’s application or conclusions of law. Arbitration will occur before one (1) arbitrator selected under the AAA rules.
5.4 YOU AND ROYALBOOK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Further, unless both you and RoyalBook agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision will be null and void.
6.1 Governing Law.
These Terms of Use will be governed by and construed in accordance with the laws of the state of Washington, U.S.A. under the Federal Arbitration Act without regard to conflict of laws provisions. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your state of residence.
6.2 Unsolicited Materials.
RoyalBook does not accept, open, view, or otherwise interact with unsolicited materials or ideas for RoyalBook content and is not responsible for the similarity of any of its content to materials or ideas transmitted to RoyalBook. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against RoyalBook and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the material or idea you sent.
6.3 Termination.
You agree that we may, in our sole discretion, terminate or suspend your access to all or any part of the services with or without notice and for any reason. Any suspected fraudulent, abusive or illegal activity may constitute grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.
6.4 Feedback.
RoyalBook is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us (Feedback), without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving RoyalBook service. In addition, you agree not to enforce any “moral rights” in and to the Feedback, to the extent permitted by applicable law.
6.5 Survival.
If any provision or provisions of these Terms of Use will be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions will remain in full force and effect.
6.6 Changes to Terms of Use.
RoyalBook may, from time to time, change these Terms of Use. Such revisions will be effective immediately; provided however, for existing subscribers, such revisions shall, unless otherwise stated, be effective 30 days after posting.
6.7 Communication Preference.
RoyalBook will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, via email to your email address provided during registration. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
If you have any questions regarding these Terms of Use, please contact the owner and operator of this website business at:
RoyalBook LLC
7712 Aurora Ave N
Seattle, WA 98103
Email: support@royalbookapp.com